Refund Policy
1. Digital Services Policy
Collaborations and promotional services provided by creators are considered digital services. Due to the nature of these services, once the creator has started or completed the work, resources have already been expended.
No Refunds After Fulfillment
Once a creator has provided the service and submitted proof of fulfillment, the transaction is final and money cannot be refunded.
2. Dispute Resolution
If a brand is unsatisfied with the quality of the work, we encourage direct communication through the collaboration thread. Our support team can mediate in cases where deliverables do not match the agreed-upon terms, but refunds are not guaranteed once work is live.
3. Order Cancellations
Orders can be cancelled and fully refunded ONLY if the creator has not yet accepted the inquiry or if the creator voluntarily cancels the order before starting work. Once an offer is accepted and payment is processed into escrow, the cancellation becomes subject to creator approval.
4. Subscription Refunds
Brand subscription fees (Monthly/Yearly) are non-refundable. You may cancel your subscription at any time to prevent future billing, but no pro-rated refunds are offered for the remaining period of the current cycle.